Help & FAQ
Stub help center for beta members (MK-11). Expand with screenshots and short videos before public launch.
Getting started
How do I create a profile?
Use Create profile, confirm you are 18+, verify email, then complete the 7-step onboarding wizard. Phone OTP is required before you can be eligible for introductions.
Why is my profile incomplete?
The dashboard lists what is missing with links to each onboarding step. You need sufficient completeness (and photos) before weekly curation includes you.
Matching
How many introductions do I get?
We aim for a small curated set (about 3–5 thoughtful intros per week), not an endless feed. Accept or decline each one from Matches.
Public vs Ghost mode?
Public — discoverable in matching. Ghost — hidden until you express interest first. Toggle anytime on the dashboard.
Safety
How do I report or block someone?
On a match card, use Report / Block. Admins review reports in the moderation queue. Blocked users are excluded from future intros.
Are my photos public on Google?
No. Member profiles and photos are private (noindex). Public marketing pages never expose your profile data.
Account
How do I delete my account?
Settings → request deletion. There is a 7-day grace period where you can cancel. After purge, data is removed per our Privacy Policy.
Forgot password / magic link?
Use Forgot password or request a magic link from the login page. Reset links expire and are single-use.
Living-room TV
How do I pair a TV?
Open Living-room TV on a signed-in device, start the waiting screen on the TV, then enter the code on your phone (or scan the QR).
Still stuck? Email the beta feedback channel (owner fills address before MK-02 invites).